The move to managerless: how companies are switching to flat structures
Feeling confined by their traditional bureaucratic structures, several firms have reorganised themselves to become as horizontal as possible.…
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Mastercard cyber chief on using AI in the fight against fraud
Ajay Bhalla, Mastercard’s president of cyber and intelligence solutions, thinks innovations like AI can tackle cybercrime – and…
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How connected tech can help throughout the customer journey
With a few judicious technology choices, a company can offer its customers the kind of high-quality, tailored online…
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Why consumer tech needs to embrace the circular economy
As mountains of electronic waste pile up, will consumer tech manufacturers ever embrace the circular economy and use…
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Stick or twist? The business transformation conundrum
As trading restrictions are relaxed, firms that changed their business models to survive are having to decide whether…
Creating a sustainable travel industry, post-Covid
Taking advantage of the pause in long-haul travel to assess the state of the industry, innovators are exploring…
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BrewDog and the dangers of the ‘cult of personality’
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What the big brands see in D2C
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The pursuit of app-iness: embracing tech for employee wellbeing
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How sustainability will change the look and feel of our cities
Infographics
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Changing attitudes to home working
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How consumer attitudes to data are changing
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How ecommerce can conquer 2021 (and beyond)
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Mind the digital skills gap
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Business Transformation
The past 18 months has forced business transformation on most companies, whether they wanted it or not. Here, we examine whether new business models are here for the long-term, new management structures and the real difference between digital transformation and digitisation.
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The Future of Marketing and Customer Experience
After a tumultuous 2020 of budget cuts, furlough and redundancies, the marketing industry is looking to rebuild in 2021. From the future of digital advertising without third-party cookies to improving diversity and inclusion and finding new ways to improve lead generation, marketers are facing new challenges.
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Future of Ecommerce 2021
As the pandemic pushed previously in-store brands online, luxury retail has finally embraced ecommerce, L’Oréal’s new digital boss explains how beauty went touchless and we explore how innovative warehouse tech can offer retail an edge. We also examine the magic of live shopping, the rise of super apps and how to get returns right
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The Future of Work 2021
As the UK economy slowly reopens, thoughts are increasingly turning to what work will look like post-pandemic. But with many people looking for a career change, issues around proximity bias and the loss of young people from the work force, there are as many opportunities as there are challenges.