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Future of Retail

Jun, 2015

With the economic recovery now underway, innovation, improvements in mobile technology and customer analysis are set to revolutionise the way we buy and sell. This report examines the important relationship between the retail sector and the UK economy, a shake-up in the delivery business, new retail purchasing pathways, the future of the omni-channel, shopping with smartphones and tablets, and the next wave of retailers


Infographic charting the new retail purchasing pathway, from discovery through to customer loyalty, and the change in consumer touch-points over the past fifteen years