future of insurance
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Future of Insurance

Oct, 2016

The insurance industry is at last shedding its staid image to move with the times and embrace technology to offer clients a superior service. This report looks at how the future of insurance is being shaped by innovations from outside the industry, the application of the internet of things to track customers' behaviour, policy incentives and gleaning insights from data. It analyses how customer experience can be improved, the growing risk cyber crime presents and the potential benefits of using blockchain technology


Insurers are working hard to meet the changing demands of the modern consumer, although cost, value for money and accessibility are key factors that still determine the customer experience