Financial Services Technology Special Report cover 2018
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Financial Services Technology

Feb, 2018
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Summary

Robots. Millennials. Blockchain. There’s a lot happening in the world of finance as it approaches the digital frontier. But how is it affecting us? The Financial Services Technology report, published in The Sunday Times, looks at the effect the robot revolution is having on productivity, digitalisation of wealth management and the cities becoming fintech hotbeds. The report also looks at how blockchain is set to change the industry and why looking West is no longer the best direction for inspiration

Infographic

As a sector that has historically struggled to engage with customers, financial services is waking up to the fact that acquisition and retention can have a huge impact on the bottom line. From personalising offers to 24/7 communication, financial services providers are rethinking aspects of the entire user journey, proving that an engaged customer is a happy customer